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Careers

Open Positions

Information Technology Administrator

Purpose:

The IT Administrator will work to maintain, troubleshoot and implement IT infrastructure to support the operations and growth of the Agency and Donation Center.  The IT Administrator will act as the primary liaison for all communication between the organization and external technology providers

Accountability:

The Information Technology Manager will report to the Chief Financial Officer.  

Responsibilities:

Manage information technology and computer systems, including but not limited to desktops, laptops, network printers, VoIP phones and mobile phones.
Serve as primary internal contact for IT related needs and work with external technology providers on service requests through completion.
Ensure security of data, network access and backup systems.
Recommend upgrades, patches and new applications and equipment as necessary
Maintain organization’s efficiency by outlining, implementing, and supporting plans of service and procedures.
Facilitate the technological portion of onboarding/offboarding of employees.
Maintain and expand technological knowledge through regular professional development
Perform other tasks when assigned

Qualifications:

Associate degree in Computer Science, Information Systems or similar field required
Minimum of 3 – 5 years’ experience working in IT, with prior helpdesk management a plus
Must be proficient in Microsoft office products.
Excellent Customer Service skills; dedicated and hard working
Self-starter, ability to work without close supervision
Multi-tasking and attention to detail a must
Excellent verbal and written communication skills
Must possess a clean, valid, NYS Driver’s License.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, sit, reach with hands and arms, talk, and hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee must lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

FLSA Status: Non-Exempt

Case Manager

SUMMARY

Big Brothers Big Sisters of LI seeks service oriented Case Managers to join our proven evidenced-based, community-based mentoring program. Case Managers are responsible for facilitating high quality, high impact relationships between mentor-mentee pairs. The ideal candidate has case management experience and is a dynamic communicator with a desire to learn more about how mentoring has the power to change lives.

Responsibilities include supporting mentoring relationships between adult volunteers and youth; advising mentors, mentees and parents through on-going support and supervision; facilitating group activities that promote stronger mentoring relationships and support youth goal achievement; providing resources and referrals to youth, volunteers, and parents; and conducting intake interviews and assessments of youth applying to the program.

RESPONSIBILITIES:
-Conduct client and parent psychosocial interviews, write assessments and collect supporting information from collaborating agencies, schools, etc. to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services.Supervise a caseload of clients and volunteers to achieve mutually successful mentoring experiences.
-Provide on-going in person, phone and email supervision and support to mentors, mentees and parents.
-Maintain professional records of all supervision contacts. Monitor closely for safety, program compliance, goal achievement and program satisfaction; immediately address and resolve issues that may arise.
-Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes.
-Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs.
-Act as advocate for youth and families including information and referral, crisis intervention, and short term counseling.
-Identify and communicate qualitative and quantitative success within the organization.
Perform other agency and program related duties as needed.

QUALIFICATIONS:
-Education: Bachelor’s Degree Required
-Experience: 2 years’ experience working with youth preferred; case management experience preferred
-Commitment to helping children achieve success in life
-Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups
-Ability to provide effective interviewing, assessment and case management skills
-Ability to comply with applicable child safety requirements
-Ability to promote an inclusive, welcoming, and respectful mentoring environment that embraces diversity
-Excellent organizational skills, ability to manage caseloads and effectively work with clients
-Must be proficient in MS Office: Word, Excel, & Outlook


We offer competitive salary and benefit package which includes medical, dental, life insurance, student loan repayment assistance and generous paid time off.

Call Center Representatives

Location of Position: Islandia Office

Responsible for making outbound calls, assisting in the scheduling of donations from the community as well as updating and maintaining client information.

Two Shifts available: 9:00am – 3:00pm and 3:00pm – 8:00pm (including weekends)

Requirements/Qualifications

Must have excellent phone etiquette, ability to multi-task and capable of working in a fast-paced professional environment. We are looking for individuals that have excellent communication, interpersonal, and organizational skills. Computer skills are a must.Multi-lingual skills a plus.

Prior Call Center and/or Customer Service experience is required.

Drivers

Location of Position: Islandia Office

Responsible for completing a dialed route of 100+ stops with no misses and completing paperwork completely and correctly.

Part-Time positions available

Requirements/Qualifications

Must have prior commercial driving experience (delivery, taxi/livery) clean drivers license, be reliable, be able to successfully pass a criminal background check and drug test.

We offer competitive wages as well as a generous benefit package for full-time employees including health insurance and paid time off.

To apply for any of these positions, please forward cover letter, including salary history/requirements, to cvassallo@bbbsli.org
or fax to 631.232.7955.

Please be sure to state in subject line of email or in cover letter, the position of interest.

BBBSLI is an Equal Opportunity Employer.

Big Brothers Big Sisters of Long Island
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