The IT Administrator will work to maintain, troubleshoot and implement IT infrastructure to support the operations and growth of the Agency and Donation Center. The IT Administrator will act as the primary liaison for all communication between the organization and external technology providers
The Information Technology Manager will report to the Chief Financial Officer.
Manage information technology and computer systems, including but not limited to desktops, laptops, network printers, VoIP phones and mobile phones.
Serve as primary internal contact for IT related needs and work with external technology providers on service requests through completion.
Ensure security of data, network access and backup systems.
Recommend upgrades, patches and new applications and equipment as necessary
Maintain organization’s efficiency by outlining, implementing, and supporting plans of service and procedures.
Facilitate the technological portion of onboarding/offboarding of employees.
Maintain and expand technological knowledge through regular professional development
Perform other tasks when assigned
Associate degree in Computer Science, Information Systems or similar field required
Minimum of 3 – 5 years’ experience working in IT, with prior helpdesk management a plus
Must be proficient in Microsoft office products.
Excellent Customer Service skills; dedicated and hard working
Self-starter, ability to work without close supervision
Multi-tasking and attention to detail a must
Excellent verbal and written communication skills
Must possess a clean, valid, NYS Driver’s License.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, sit, reach with hands and arms, talk, and hear. The employee is frequently required to walk and use hands to finger, handle, or feel. The employee must lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
FLSA Status: Non-Exempt